Inno On Fire 2020 Awarded to Serenity Engage

In an industry under fire, Serenity Engage offers a lifeline by creating streamlined communication that builds trusted care partnerships and makes it quick and easy for staff to share information about individual residents, giving them more time to provide care. Families also have easy access to the community’s announcements, menus and activities.

“Our team is dedicated to helping families of those living in residential care breathe easier by giving them a lifeline to know what’s happening with their loved one,” shares Katherine Wells, founder and CEO of Serenity App, Inc. “To receive an award for which our customers nominated us is humbling.”

 When only half of all family members feel they get enough information about their loved one during COVID-19 visitation restrictions, Ms. Wells believes that’s a failing grade. “The worst part is that people in senior care give their heart and soul to provide extraordinary care,” says Ms. Wells. “It’s not the people that are causing this, it’s the systems.”

“In the hospice community, we have to build trust with the family members quickly,” shares Jenna Girton, CEO of Dignity Hospice. “With Serenity Engage, our team is now able to quickly and easily keep families updated, share photos, ask and answer questions, and truly accelerate our ability to provide extraordinary care. We’ve saved over $53,000 in productivity increases alone with Serenity Engage, enabling us to spend more time caring for those we serve.”

 “Transparency is often talked about in senior care, and rarely practiced,” says Francis LeGasse Jr., Serenity Engage customer and CEO of Assured Assisted Living, Sevens Residential Memory Care, and Sevens Home Care. “The industry has evolved to be so highly regulated and controlled on the inside that families are often left out in the cold. For the ten years I’ve been in this business, we have dedicated ourselves to creating transparency in communications, and Serenity Engage has allowed us to magnify that tenfold.”