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How Conversation Is Changing Hospice Care

There is power in conversation.

What families fear most right now is that they won’t know what’s going on once they move mom or dad onto hospice or into residential care. Giving family a direct line of communication with photos and videos and quick updates about their loved one changes everything

“People want a provider that can communicate in a real-time format and that they’re accustomed to in other aspects of life. It’s really a no brainer for hospices to invest in modern technology that enables real-time communication. Technology can directly lead to better perception of hospice.”
Hospice News webinar, Nov 2020

As COVID-19 has taken its toll, hospice care has seen a surge. Having used hospice care for both of my parents in the last two years, I am a huge fan and I believe it can save family members a great deal of anxiety during an already difficult time.

Our hospice clients tell us that one of the ways they continually improve care is through the connection they create and grow by communicating with family and other providers via Serenity.  Watch below to hear from Dignity Hospice how real-time asynchronous conversation has positively impacted their patients, family members and staff.

Hear How Conversation Impacts Patients, Families, and Staff In Hospice Care

Social workers are often the communication hub for hospice. On a recent Facebook Live interview we talked with two extraordinary social workers at Dignity Hospice about how they integrate family into the care circle. To the left are small snippets about how Serenity Engage is the super-connector, and below is the complete 20-minute episode.