Colorado Assisted Living Association
Fall Conference 2019
keynote: you are the conductor of the orchestra
October 18, 2019 – CALA Fall Conference, Aurora, CO
The biggest misconception in communication is actually believing it has taken place. One of the problems in long-term care is that we only communicate when WE need something, often resulting in confusion, frustration or dropped balls. And in our industry, dropped balls impact our quality of care.