Serenity Alexa Signup – The Gardens at St Elizabeth
Are you a family member wanting to connect to your loved one’s Serenity Alexa device at The Gardens at St Elizabeth?
You’re in the right place. Follow the simple steps below.
For assistance, contact Serenity’s Customer Success team at 720.515.8837 (text/phone) or via email at amy@serenityengage.com.
STEP ONE
Register to be added to this resident's private address book at: www. serenityengage.com/gardens NOTE: For security, we will request approval from the resident before authorizing any new contacts in their private address book.
STEP TWO
Download or Open the Amazon Alexa App from your device's App Store. NOTE: Make sure to sign in/sign up using the same phone number you provided to Serenity.
STEP THREE
Let us know once you are in the Alexa App so we can authorize you as part of this resident's private address book. Text/call 720-515-8837 or email amy@serenityengage.com with your name and the resident room number.
STEP FOUR
Sign into your Alexa app on your mobile device. Click "Communications" icon at bottom of screen. Select "Call" at the top. Once Serenity has authorized you to be included in your loved one's private address book, this is where you will see the their name in order to call/video chat with them.
STEP FIVE
Search for the your loved one's name, Click/tap on their name and select audio or video calling. Note: Your loved one can voice call you without the Alexa app, but you will only be able to call their device via the app or another Alexa device.
Stay Connected
Whether you live next door or across the globe, you should have insight into your loved one's care. Now you can stay connected wherever you are, and collaborate with their service and care providers. All in a single app.
